If you're playing a game from Offers and your progress isn't showing up, one of the reasons below is usually the cause.
Check how the game was installed. Offers can only track games installed for the first time, directly through the offer in Pawns.app. If the game was already on your device before, even under a different account, or you downloaded it straight from the app store, the progress won't count.
Open the game right after installing it. Start the offer in Pawns.app, install the game, and open it straight away.
Check your device settings
Location needs to be turned on.
VPN needs to be turned off, both when installing the game and while playing.
Ad tracking needs to be allowed in your device settings (on iPhone, allow tracking when the game asks).
Check the offer requirements. Rewards unlock at the specific milestones listed in the offer, so make sure you've reached the required level within the time limit. Tracking isn't always instant, and it can take up to 48 hours for a milestone to appear.
Still no progress? The game provider tracks your progress and decides on the reward, so the fastest way to solve this is to contact them directly:
Open the game's offer page in Pawns.app.
Tap the (i) icon in the top right corner.
Select Report a Problem and add screenshots of your progress.
If you can't find the Report a Problem option, or the provider doesn't reply, contact us at [email protected] with the game name, the level you reached and screenshots, and we'll look into it.